Effective Date: 1st December 2025
Thank you for shopping at DOUBLE-EDGED BOOKSTORE. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our website. Please read this policy carefully before making a purchase.
1. Eligibility for Refund
1.1. We offer a 100% money back guarantee on products purchased through our website, subject to the conditions outlined below.
1.2. To be eligible for a refund, the following conditions must be met:
- The item(s) must be in their original condition, unused, and undamaged.
- The item(s) must be returned within three working days after delivery.
- The return of the purchased goods needs to reach us in the original condition, inspected by us, and confirmed to be without damage.
2. Returns Process
2.1. If you wish to return an item, please follow the steps below:
- Contact our customer service team within three working days of receiving your order. Provide your order details and reason for return.
- Our customer service team will review your request and send you a refund eligibility email within seven days of receiving your return request. This email will include instructions on how to proceed with the return.
- Pack the item(s) securely in the original packaging or suitable packaging to prevent damage during transit.
- Send the item(s) back to us using a reliable shipping method. Please note that the shipping cost for returning the product(s) to us is at your expense and will not be refunded.
- Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria stated in this policy.
- If the returned item(s) are in their original condition and without damage, we will initiate the refund process.
3. Refund Process
3.1. Refunds will be processed within seven days after we have sent the refund eligibility email to you.
3.2. We will only refund the purchased amount of the product(s). Shipping costs incurred for returning the product(s) to us, whether locally or overseas, will not be refunded.
3.3. Refunds will only be made through online payment methods such as PayNow, PayLah!, or Internet Bank Transfer. Please ensure you have an online banking facility to be eligible for a refund.
4. Damaged or Faulty Items
4.1. In the rare event that you receive a damaged or faulty item, please contact our customer service team immediately. Provide your order details and a description of the issue.
4.2. We may require you to provide supporting evidence, such as photographs, to assess the damage or fault.
4.3. If the item is confirmed to be damaged or faulty, we will provide a replacement or offer a refund, including any applicable shipping costs.
5. Exchanges
5.1. We currently do not offer direct exchanges for products purchased through our website. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
6. Contact Us
If you have any further questions or concerns about our Refund and Returns Policy, please contact our customer service team at sales@doubleedgedbookstore.com. We will be happy to assist you.
Please note that this policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.